Subject: Audit 1st -7th March
From: Shakeeb Arsalan <[email-masked]>
To: MOHAMMED MURSHED <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Mar 2021 02:07:05 -0700 (MST)

Hi Murshed, 

PFB fatal mistake we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	
Email Score Category 

Social media 	Murshed 	2199812 	NA 	7-Mar-21 	11-Mar-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 

The customer was asking if there is any offer on the women's bags, However you have requested for more details instead of sharing the items link with the customer. 

* Y ou have scored in the week between 1st - 7 th of March 67 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

* Please go through the audits parameters shared with you earlier and follow the same. 

Regards 
Shakeeb