Subject: Re: Missing items 8238126894
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Mon, 22 Mar 2021 01:56:31 -0700 (MST)

Hi Team, 

Kindly assist us in the below case and do the partial cancellation for the mentioned items. 

162926244 - - Giggles Star Print Sleepsuit with Round Neck and Long Sleeves - KWD2.52, 
162926258 - - Juniors Printed Cap the cost of the item is - KWD0.80. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 21 March, 2021 21:53:27 
Subject: Missing items 8238126894 

Hi Team, 

Problem Statement: Missing items 

Order Date : Feb 26, 2021 

Order ID: 8238126894 
Tracking ID: FP0301210005641 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 24 items but as per the customer she has only received 22 items. 

Customer history: This i the first time for the customer to complain abou missing item and this is the customer's third order . 

The missing items are 162926244 - - Giggles Star Print Sleepsuit with Round Neck and Long Sleeves the cost of the item is KWD2.52, and 162926258 - - Juniors Printed Cap the cost of the item is 
KWD0.80. 

Regards, 
Fatma Maher