Subject: Fatal Case 1st - 7th March 2021
From: Shakeeb Arsalan <[email-masked]>
To: Sohaib Ahmed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Mar 2021 01:53:56 -0700 (MST)

Hi Sohaib, 

PFB fatal mistake we come across while doing the Audits, I want you to go through the details and make sure that the same thing won't happen again. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	
Email Score Category 

Email 	Sohaib 	2194732 	6280403535 	5-Mar-21 	10-Mar-21 	0% 	Fatal 

Reason for Fatal & What should have been done: 

You were able to get the customer's order NO by serching by the contact NO, However you asked the customer to provide you the order NO and more details. 
The customer 

* Y ou have scored in the week between 1st - 7 th of March 76 % and that is below the benchmark which is 85%. 
(Please note that you have to improve your performance in order to meet & exceed the benchmark) 

* Please go through the audits parameters shared with you earlier and follow the same. 

Regards 
Shakeeb