Subject: Order cancellation - 9639826196
From: MOHAMMAD HUMAYUN <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 21 Mar 2021 08:33:31 -0700 (MST)

Hi Team, 

Order number : 9639826196 
Ticket ID : 2192146 

Issue : customer placed this order on 05/03/2021 with order number 9639826148 which was on validation cancelled. 

However, a new order was placed automatically with the order number 9639826196. 

Customer is complaining that he not received the order and tabby is deducting the installments from his account. 

As per the shipa the order is still not delivered due to address issue, I have asked customer to share the address but he refused and said to cancel the order and refund the amount for AED 119.00 

Kindly check and assist on this. 

Regards, 
Humayun.