Subject: RE: REFUND ISSUE #6269168403
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sat, 20 Mar 2021 15:01:58 +0000

Hi team,

Raised to tech.
REQ0242626<https://landmarkit.service-now.com/sc_request.do?sys_id=5012ddc9db83a01017700f2dd396199d&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Saturday, March 20, 2021 2:55 PM
To: Faraz Lohani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>
Subject: FW: REFUND ISSUE #6269168403
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 20, 2021 2:30 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: REFUND ISSUE #6269168403
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 19 March, 2021 15:45:13
Subject: REFUND ISSUE  #6269168403

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Jan 30, 2021
Order ID:  6269168403
Return Tracking ID: NA

Issue Description: The customer returned items to the store, but according to the hybris there's no return request has been created, and customer shared the return receipt with us, so kindly check and assist.

Regards,
Fatma Maher

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com