Subject: Re: Late CNC orders: Order ID: 6268428962 & 6268435857
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, abhilash kuttalam <[email-masked]>, Max Azizmall <[email-masked]>, alghamdi mohammed <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 20 Mar 2021 05:34:55 -0700 (MST)

Hi Jessie, 

Please check if there is any update on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "abhilash kuttalam" <[email-masked]> 
Cc: "Max Azizmall" <[email-masked]>, "alghamdi mohammed" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, March 17, 2021 4:28:50 PM 
Subject: RE: Late CNC orders: Order ID: 6268428962 & 6268435857 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

Can you help us check both orders if they are physically in the store? 

6268435857 

Max60156 

6268428962 

Max60156 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, March 17, 2021 12:32 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Max Azizmall <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Late CNC orders: Order ID: 6268428962 & 6268435857 

External email sender, please take precaution. 

Hi Team, 

The customer has already raised the below issue to the store however we have not received the any update, Kindly look into it and advise. 

Problem Statement: Arrange C&C collection 

Case id - 2069945 

Order Date : 28/01/21 

Order ID: 6268428962 & 6268435857 

Store Code: Max60156 

Tracking Id: 626843585723999991 

Assistance Required: Need arrangement of collection 

Issue Description: The order was placed on 1/28/21 but still is showing 'READY TO SHIPPED" since the tracking ID is appearing on the hybris. 

Please if the order is available in the store arrange the collection for the customer. 

Thank you for your help! 

Regards, 

Manish 
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