Subject: Re: REFUND ISSUE #6269168403
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Sat, 20 Mar 2021 03:30:29 -0700 (MST)

Hi Team, 

Can you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fatma Maher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 19 March, 2021 15:45:13 
Subject: REFUND ISSUE #6269168403 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Jan 30, 2021 
Order ID: 6269168403 
Return Tracking ID: NA 

Issue Description: The customer returned items to the store, but according to the hybris there's no return request has been created, and customer shared the return receipt with us, so kindly check and assist. 

Regards, 
Fatma Maher