Subject: RE: Call back Request - 2165973
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 20 Mar 2021 08:11:53 +0000

@Faraz Lohani<mailto:[email-masked]>

Please do the below.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, March 19, 2021 8:24 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Call back Request - 2165973

External email sender, please take precaution.
Hi Team,

Kindly assist to arrange the callback for the customer on the following contact number: +96565850014 as per their request.

Customer has been told regarding return policy and has been advised that we do not have exchange but the customer insist to speak to a manger regarding the same.

Regards,
Apoorv

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 19, 2021 8:37:51 PM
Subject: call back +96565850014

Hi Team,

The customer order some items but she was facing size issue in her order so she wanted to exchange it, and i have informed her our return policy but she did not accept that we have no exchange option and she asked for call back so kindly contact the customer on: +96565850014.

Regards,
Fatma Maher

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