Subject: RE: Need POD order number 9634530479
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Dipesh Regmi <[email-masked]>, Ashish Karini <[email-masked]>
Date: Wed, 17 Mar 2021 14:52:46 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached email.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 17, 2021 5:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: Need POD order number 9634530479

External email sender, please take precaution.
Hi Team,

Please assist to get the POD for the below case, as per customer they have not received this order. Case pending since Feb 2020 and not receiving updates from LMG.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 1:41:18 AM
Subject: Need POD order number 9634530479

Hi Team,

Problem Statement: Need POD
Ticket ID : 2091930
Order ID: 9634530479
Tracking ID: FP021021001010

Issue:  The order was shipped from our side on 10/02/2021  and as per LMG website the order delivered to customer on Feb-11-2021, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Humayun.

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Subject: RE: [#2192242] - inbound call for order ID:9634530479
From: Dipesh Regmi <[email-masked]>
To: Babyshop <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 6 Mar 2021 00:52:25 +0000

Hi Team,

Below the POD against the delivered shipment.

Best Regards,

Dipesh Regmi

+971-526246726

From: Babyshop <[email-masked]>
Sent: Friday, March 5, 2021 11:09 AM
To: Dipesh Regmi <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Fwd: [#2192242] - inbound call for order ID:9634530479

External email sender, please take precaution.

Please take a look at ticket #2192242<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2192242&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce38415dfaa35496aedac08d8e03a1bf0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637505887463145928%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F11EJwIAYTXSIhIfTXUFF1fzaALho0SI7sEWZ%2FbtvNM%3D&reserved=0> raised by Niranjana.limbu13 ([email-masked]<mailto:[email-masked]>).

Hello team

please provide a POD as the customer did not receive this order but its still not delivered and not refunded yet please check to process the refund to the customer ASAP

order ID: 9634530479

AWB: FP021021001010

Regards,

ghazal hussein

   On Fri, 5 Mar at 11:06 AM , Niranjana.limbu13 <[email-masked]<mailto:[email-masked]>> wrote:

   Hello team

   please provide a POD as the customer did not receive this order but its still not delivered and not refunded yet please check to process the refund to the customer ASAP

   order ID: 9634530479

   AWB: FP021021001010

   Regards,

   ghazal hussein

   2192242:1125156