Subject: RE: Refund approval - 7428603239
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 17 Mar 2021 14:51:30 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, March 17, 2021 5:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval - 7428603239

External email sender, please take precaution.
Hi Jessie,

Kindly assist to get a refund approval on the below case, the refund value of the remaining items is BHD14.60, on oracle the pallet is closed and the remaining 5 items are not received on oracle.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 2:06:25 PM
Subject: Re: Refund approval - 7428603239

Hi Team,

Please assist us to get the below refund approval as per the  customer he returned 5 items in the order id - 7428603239 however as per the warehouse we have received only one item.

The missing item are 162660048, 162769348, 162669859, 162639501 and the cost of the items are BHD 17.00.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 11, 2021 1:31:43 PM
Subject: Fwd: Refund approval - 7428603239

Hi team,

Problem Statement: Refund Approval (Missing items)

Order Date: 14/01/2021
Order ID: 7428603239
Return Tracking ID: 45446614931
RMA: 1000445241

Assistance Required: 4 items missing, needs approval for refund

Issue Description: The customer is confirming that he has returned 5 items, while we have received only 1 item. WH has also confirmed that we have received 1 item, but the customer is still insisting that he has returned 5 items.

Customer history: The customer is with us since Mar 2019 and have completed 29 transactions.

The missing item are 162660048, 162769348, 162669859, 162639501 and the cost of the items are BHD 17.00.

Regards,
Nikhil

________________________________
From: "Abhimanyu Goyal" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 February, 2021 13:35:38
Subject: RE: Part refund processed - 7428603239

Dear Malik,

We haven’t receive the below item with return we only receive one item 162655047 for which we have done the return process.

Best Regards,
Abhimanyu

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: 9 February, 2021 10:08 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Part refund processed - 7428603239

Hi @Abhimanyu Goyal<mailto:[email-masked]>,

Please check and confirm if below items received. 45446614931 - 7428603239.

162660048, 162769348, 162669859, 162639501

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 10:30 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Part refund processed - 7428603239
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 February, 2021 06:53:39
Subject: Part refund processed - 7428603239

Hi Team,

With regards to Order ID 7428603239, the customer is confirming that he has returned 5 items while the refund was processed only for 1 item. As per End to End return report we have not received the items, but as per the ORR report 4 items are showing in Missing.

The items are: 162660048, 162769348, 162669859, 162639501. The value of the items are BHD 18.00.

Kindly assist.

Regards,
Nikhil.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com