Subject: Re: Return and refund problem 6267929421
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 15 Mar 2021 03:36:20 -0700 (MST)

Hi Team, 
Any update regarding this issue?? 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 24 February, 2021 20:04:11 
Subject: Return and refund problem 6267929421 

Hi Team, 

Problem Statement: Return and refund problem 

Order Date: 27-Jan-2021 

Order ID: 6267929421 

RMA: 1000496476 

Assistance Required: Resolve the issue 

Issue Description: As per the hybris items returned and refund processed under the RMA 1000496476 but customer is claiming that neither items returned nor refunded, the store staff told him return process is pending, later the system was showing items returned and refunded. 
He visited the store but the problem was not resolved. Kindly look into this and do needful. 
Regards, 
Fahim