Subject: Re: Order Status Updation - 9640531151
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Mar 2021 20:13:57 +0000

Dear Apoorv,     As per your request, we have updated the status of the shared order.   As of now, we are proceeding with the ticket # 205340 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/301ac5afa0da5692bb2f8232d650acc5a65b11244aaff67a4bfa524e96774753 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Sun, 14 Mar at 11:33 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

 
 Pl update the status. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, March 13, 2021 9:54 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order Status Updation - 9640531151 

 

 
External email sender, please take precaution.

 

 

  

 
 
 Dear Vishwajeet, 

 

   

 
 Please confirm if we can proceed with the status update of the shared order number. 

 

   

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/301ac5afa0da5692bb2f8232d650acc5a65b11244aaff67a4bfa524e96774753 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Ayushi Singh, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sat, 13 Mar at 10:23 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Apoorv, 

 

   

 
 Greeting from FarEye! 
We have received your concern regarding the order status update. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/301ac5afa0da5692bb2f8232d650acc5a65b11244aaff67a4bfa524e96774753 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Ayushi Singh, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sat, 13 Mar at 10:06 PM
, Apoorv Joshi <[email-masked]> wrote:

 

 

Hi Team,

 

  

 
 
 Order Number: 9640531151 

 
 
 AWB: 1000010189684 

 

   

 
 Please update the status of the order to delivered. Customer has confirmed receiving this order, as well as the same is reflecting on Emirates post but on hybris
 the status is still showing shipped. Please find attached Time stamp for the same. 

 

   

 
 @Vishwajeet: Please approve. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

  

 

 

From:
"ARUNJAY RAJ" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, March 13, 2021 12:13:27 AM 
Subject: Regarding order status update 
/[email-masked]/ 9640531151 / 2232670

 

   

 
 
 Hi Team, 

 

 
 
 Problem Statement: Order status not updated 

 

 
 
 Order Date : Mar 7, 2021 

 
 
 Order ID: 9640531151 

 

 
 
 Tracking number ; 1000010189684 

 

 
 
 Assistance Required: Order status needs to be updated as collected by customer 

 

 

 
 Issue Description: Customer stated that order is received by him but order status is not updated customer needs to return the item. 

 

 

  

 
 Kindly check and do the needful, Thanks for the help 

 

 

 

 

 Regards, 

 
 
 Arunjay 

 

   

 

 

 
 
205340:211857

 

 

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