Subject: Re: Refund RRN Request - 9784103587
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohamed Nagy <[email-masked]>
Date: Sun, 14 Mar 2021 05:12:46 -0700 (MST)

Hi Jessie, 

Thank you for your prompt response. 

As per the bank statement the amount of AED 58.00 has been deducted on 5-28-2020 under the transaction id - 385174920, please advise. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "MOHAMMAD HUMAYUN" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohamed Nagy" <[email-masked]> 
Sent: Sunday, March 14, 2021 5:00:49 PM 
Subject: Refund RRN Request - 9784103587 

[ mailto:[email-masked] | @Manish Kumar ] 

As of May 23 and same as what Mohammed Nagy has shared, transaction was voided successfully on May 23. 

The shared statement doesn’t show any amount debited for AED 58. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Sunday, March 14, 2021 2:57 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohamed Nagy <[email-masked]> 
Subject: Re: Refund RRN Request - 9784103587 

External email sender, please take precaution. 

Hi Jessie, 

We have shared the below screenshot to the customer and advised to check it with his bank as the amount has not been captured from our end it was only authorised which has already been voided. 

The customer came back again with his bank statement for the same, Please advise. 

Thank you for your help. 

Regards, 

Manish 

From: "Mohamed Nagy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "MOHAMMAD HUMAYUN" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 7, 2021 9:40:31 PM 
Subject: RE: Refund RRN Request - 9784103587 

Dear [ mailto:[email-masked] | 
@Apoorv Joshi ] , 

This amount was not captured, so there is no RRN, it was authorized and then Void authorization took place as shown below : 

Regards, 

Mohamed Nagy 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 7, 2021 7:22 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMAD HUMAYUN < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund RRN Request - 9784103587 
Importance: High 

[ mailto:[email-masked] | @Mohamed Nagy ] 

Can you please do the needful for the below. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 7, 2021 1:07 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; MOHAMMAD HUMAYUN < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund RRN Request - 9784103587 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9784103587 

Kindly share the refund RRN in this case, the order is not visible on hybris anymore as the refund in this order was processed on May 23, 2020. 

Dec 2020 pending case, reopened due to customer response. 

Thank you for your help! 

Regards, 

Apoorv 

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