Subject: RE: Partial cancelation request #6244988971
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, HAMZA <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 14 Mar 2021 05:40:11 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

This has been raised to JIRA:

https://landmark.atlassian.net/browse/REL-138621

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, March 13, 2021 10:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; HAMZA <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Partial cancelation request #6244988971

External email sender, please take precaution.
Hi Team,

Kind remainder
The issue is pending since 3 months

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]>
To: "Jessie Caparas" <[email-masked]>
Cc: "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "HAMZA" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, March 10, 2021 8:17:39 PM
Subject: Re: Partial cancelation request #6244988971

Hi Jessie,

Could you please assist us to get the item(162366259 - - Spider-Man Print Baseball Cap) cancelled as it was not included in the consignment.

As we can check one quantity has been cancelled successfully however the other one is still pending to be cancelled.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "jessie caparas" <[email-masked]>
Cc: "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "HAMZA" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Monday, March 8, 2021 9:42:59 PM
Subject: Re: Partial cancelation request #6244988971

Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "HAMZA" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Sunday, February 28, 2021 6:44:57 PM
Subject: RE: Partial cancelation request #6244988971

@Mohd Imran<mailto:[email-masked]> can you please update on the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 28, 2021 5:11 PM
To: Jessie Caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; HAMZA <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Partial cancelation request #6244988971

External email sender, please take precaution.
Hi Jessie,

Can you please assist in getting an update on the below case. Item still not cancelled and case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 4, 2021 12:07:08 PM
Subject: Re: Partial cancelation request #6244988971

Hi Imran,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 January, 2021 07:13:24
Subject: Re: Partial cancelation request #6244988971

Hi Imran,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 December, 2020 17:07:30
Subject: RE: Partial cancelation request #6244988971

Raised to tech INC0940918

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 6:28 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: HAMZA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Partial cancelation request #6244988971
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6244988971
Order Date: Nov 20, 2020

Kindly assist us to cancel the item 162366259 - - Spider-Man Print Baseball Cap. As it has not shipped.

Regards,
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 5:24:11 AM
Subject: Need Refund

Hi team,

Order Date : Nov 20, 2020
Order ID: 6244988971
Tracking ID: CRDSAL0106438120

This item (Spider-Man Print Baseball Cap) has not been shipped, please make cancellation and refund asap.

Regards,
Hamza

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com