Subject: 📣 Action Required. Freshdesk is changing its authentication process
From: "Freshdesk" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Fri, 12 Mar 2021 09:35:54 +0000 (UTC)

📣 Action Required. Freshdesk is changing its authentication process Hello Seeta, As one of our highly valued customers, we wanted to notify you that we will soon be deprecating username/password-based authentication. What does it mean? If you are using basic authentication using username/password in your webhooks, custom apps, or API transactions in Freshdesk, you may have to switch the authentication method to 'API key' based authentication. Why this change? Using API keys is more secure when you make API transactions and API keys are more immune to any external attacks. What to do next? You can start using the API key right away. You can find it on your Freshdesk Profile Settings page. Please note that we will stop supporting username/password-based authentication starting 31st August 2021. For more details, check out the support article here. If you have any questions please contact [email-masked]. Sincerely, Team Freshdesk Message sent by Freshworks Inc at 2950 S Delaware Street, Suite 201, San Mateo, California, USA. Don't want to receive emails from us? Manage your email preferences here. Powered by Freshworks