Subject: Unattended ticket - Follow up please: Re: We’ve received your return request.
From: [email-masked]
To: [email-masked]
Date: Wed, 10 Mar 2021 20:52:58 +0000

Hi ,  This is an escalation email for the LiveSalesman group in Landmark Group.    A new ticket in LiveSalesman group is currently unassigned for more than 30 minutes.  Ticket Details:   Subject - Follow up please:  Re: We’ve received your return request.  Ticket URL - https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226479