Subject: Re: SLAs not achieved
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 8 Mar 2021 02:43:49 -0700 (MST)

Hi Imran, 

Thank you for sharing the details, As we have already informed in yesterday's meeting that most of the agents are working on clearing their chats tickets and fresh cases too, as all of sudden the flow was high in the month of Feb. 

However, now we have divided the agents to work on each platform so we can achieve the given SLA. 

While also trying to finish the backlogs from 2020. Although we will do our best to achieve the SLA. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, 8 March, 2021 14:55:59 
Subject: SLAs not achieved 

Hi Team, 

Chats volume are back to normal and still we are not achieving our SLAs for emails in current month. 

Current emails and chats volume are around the projections given for march (900 emails and 600 chats). 

Kindly look into this and start achieving the assigned SLAs 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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