Subject: RE: Refund RRN Request - 9784103587
From: Mohamed Nagy <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 7 Mar 2021 16:10:31 +0000

Dear @Apoorv Joshi<mailto:[email-masked]>,

This amount was not captured, so there is no RRN, it was authorized and then Void authorization took place as shown below :

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]>
Sent: Sunday, March 7, 2021 7:22 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]>
Cc: seeta.seeta <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund RRN Request - 9784103587
Importance: High

@Mohamed Nagy<mailto:[email-masked]>

Can you please do the needful for the below.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 7, 2021 1:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; MOHAMMAD HUMAYUN <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Refund RRN Request - 9784103587

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9784103587

Kindly share the refund RRN in this case, the order is not visible on hybris anymore as the refund in this order was processed on May 23, 2020.

Dec 2020 pending case, reopened due to customer response.

Thank you for your help!

Regards,
Apoorv
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