Subject: RE: Refund approval: Order ID: 9621881200
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Sun, 7 Mar 2021 13:50:44 +0000

Go ahead @Manish Kumar<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, March 7, 2021 5:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Refund approval: Order ID: 9621881200

External email sender, please take precaution.
Hi Team

Problem Statement: Missing item / Refund approval.

Ticket id: 1914960
Child ticket id - 2084916

Order Date: 12/13/2021
Order ID: 9621881200
Tracking ID: RP122220001536

Concept: Centrepoint

Total Price: AED 139.65

Issue Description: The Customer placed the order on 13/12/2021 and it is pending since then, As per ticket raised by calling team, Tracking id (RP122220001536) the returned item had been collected, by a courier who came to deliver another order on Jan 26,2021, the courier phone number : 0502487673, he delivered order number (9630948691) and collected the returns from order number (9621881200)

Case history: The customer reached out to us on 12/24/2021 and then we have raised a child ticket however as per the response we have not received item.

Customer's history: The customer is with us since 11/7/2020 and this is his 14th order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish
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