Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: murugapandian mani <[email-masked]>, tejinder singh <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Hckdelivery Dept <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 7 Mar 2021 01:47:44 -0700 (MST)

Hi Team, 

Please assist on the below. Case pending since Dec 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "tejinder singh" <[email-masked]> 
Cc: "murugapandian mani" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Hckdelivery Dept" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, March 2, 2021 9:26:08 PM 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Dear Tejinder, 

Customer has responded again and is saying that the images that she shared in the first place had fabric issue and button issue came very much later. She would like to get the fabric changed and the button repairs done. Please do let us know if the same can be done. 

Thank you fo your help! 

Regards, 
Apoorv 

From: "tejinder singh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "murugapandian mani" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Hckdelivery Dept" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Sent: Saturday, February 27, 2021 5:43:38 PM 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

There was no issue with the fabric for same. 

Regards, 

Tejinder Singh. 

From: Apoorv Joshi 
Sent: Saturday, February 27, 2021 2:50 PM 
To: Tejinder Singh <[email-masked]> 
Cc: Murugapandian Mani <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Hckdelivery Dept <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

External email sender, please take precaution. 

Hi Tejinder, 

As per the images attached we informed the customer regarding repair however, the customer is now saying that he has no issues with buttons being repaired but he wants the fabric to be changed too as the fabric has issues as well according to the customer. 

Please advise if the fabric had any issues when the item was inspected? If so, please advise if that can be done. 

Thank you for your help! 

Regards, 

Apoorv 

From: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hckdelivery Dept" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 8, 2021 3:40:13 PM 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Dear Team, 

As per the below complaint kindly find the attached photos for your reference taken by inspection team. 

Buttons came out from the fabric with stiches & we have no stock for replacement. 

Kindly check with customer if customer agree for repair. 

Regards, 

Tejinder Singh. 

From: Murugapandian Mani 
Sent: Saturday, February 06, 2021 9:11 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Dear Tejinder/Ali 

Can you pls update status of the below complaint and what’s the action taken against this as of now. 

Regards/Mani 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 6, 2021 8:16 AM 
To: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

[ mailto:[email-masked] | @Murugapandian Mani ] 

The customer has been following up with us since December 9 and the CS team has been sending the same since December 10 and no reply! 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 7:52 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Dear Akshay 

As per the below mail, Mentioned Invoice Items delivered on 7’th Dec, Where customer has raised their concern on 2’nd Jan as damage item received, Almost one month . 

Can you Pls clarify on this. 

Regards/Mani 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 5:30 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

[ mailto:[email-masked] | @Tejinder Singh ] [ mailto:[email-masked] | 
@Hckdelivery Dept ] [ mailto:[email-masked] | 
@Murugapandian Mani ] Please assist here asap. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 3:51 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

External email sender, please take precaution. 

Hi Jessie, 

Kindly advise if any update on the below case. Still no response from the concerned team. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] >, "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 3:36:31 PM 
Subject: FW: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

[ mailto:[email-masked] | @Tejinder Singh ] [ mailto:[email-masked] | 
@Karthik Thirumurthy ] 

Please check on this as well. 

It’s been pending from December with no reply. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 28, 2021 1:20 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

External email sender, please take precaution. 

Hi Jessie, 

Can you please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 27, 2021 7:50:12 PM 
Subject: Re: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Hi Team, 

Customer is reporting that button on the Sofa he received is broken and he wants to return or get a replacement. Escalated already as per the matrix to WWD team however, not getting any updates. 

Please assist in getting an update on this. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 2, 2021 4:45:49 PM 
Subject: WWD DAMAGED ITEM HOMECENTRE // 8216892261 

Hi Team, 

Problem Statement: WWD DAMAGED ITEM HOMECENTRE 

Order Date : Nov 23, 2020 

Order ID: 8216892261 

Tracking ID: 15315908216892261 

Item ID: 162789309 - - Terus 3-Seater Velvet Corner Sofa 

Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he received the item on 12/7/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

Shafeeque 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Ctejinder.singh%40landmarkgroup.com%7C9c6ff6bffea14f80955108d8db15dac4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637500234219283481%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cl5aI2onVFZkksMg%2BRYfAiJ6kkkmAYoG%2FFuIjtzkGn8%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com