Subject: New Reply Received - Replace Order #9639076284
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 04:59:06 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Replace Order #9639076284  Ticket comment <div dir="auto">All right.<div dir="auto">When can I expect your your team to collect it?</div>
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<div>On Sun, 7 Mar 2021, 08:32 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Jagadeesh,<br><br>Thank you for getting in touch with us.<br><br>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.<br><br>As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.<br><br>​For online, we would recommend that you first return these shoes and then order a new one with the desired size.<br><br>We thank you for your understanding and cooperation. ​Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2195881