Subject: RE: Order cancellation 7438340432
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>, Manish Kumar <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 6 Mar 2021 12:13:14 +0000

Raised to tech REQ0233360<https://landmarkit.service-now.com/sc_request.do?sys_id=2c35e4a8dbfe68d03d78d3bed3961979&sysparm_record_target=sc_request&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default>

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, March 6, 2021 3:38 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; MOHAMMAD HUMAYUN <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Order cancellation 7438340432

External email sender, please take precaution.
Hi Team,

Please assist to cancel the following order number: 7438340432

Order placed on Feb 27, 2021 and no consignment details still. Customer no longer wish to wait and is asking to cancel the order. The cancellation and partial cancellation options, both are greyed out.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "MOHAMMAD HUMAYUN" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 5:03:18 PM
Subject: order cancellation 7438340432

Hi Team,

Order number : 7438340432
Ticket ID : 2197251

Issue : customer placed the order on Feb 27, 2021 and till now no consignment is there on hybris and now customer is saying to cancel the order and refund the amount. Kindly do the needful.

Regards,
Humayun.

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