Subject: Re: App Reviews
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 4 Mar 2021 04:37:12 -0700 (MST)

Hi Jessie / Malik, 

Well noted, 

The same will be shared with the Agents who are doing app reviews and will be following the same. 

Will reach out to you for any assistance. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]> 
Sent: Thursday, March 4, 2021 2:13:24 PM 
Subject: RE: App Reviews 

Hi [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

As discussed, let us ensure that the replies we send to app users are accurate. 

Malik has shared suggested responses for such ratings. 

If you have anything that you wish to add for such, please share them with us to review. 

Always remember that response for app reviews are extremely crucial and has to be thoroughly checked before sending. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Malik Ismail <[email-masked]> 
Sent: Thursday, March 4, 2021 10:49 AM 
To: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: App Reviews 

Hi Seeta/Shakeeb, 

PFA 

As discussed : 

    * Please inform agents to ensure to reply within 24 hours and to create a ticket on Freshdesk for all App reviews comments. 
    * Reviews with star rating of 4 to 5 with positive feedback to be responded and to acknowledge customer's feedback. 
    * Comments regarding complaints related to online orders, the customer to be instructed to communicate via other channels call, e-mail or chat. 

Let us know if any further information required. 

Regards, 

Malik Ismail 

Web Team | Landmark Group 

T: +97145172086 

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