Subject: Re: Deduction validation: Case id - 201015, transaction id FT21020582075018
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, Sohaib Ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 2 Mar 2021 09:10:21 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Sohaib Ahmed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Wednesday, February 3, 2021 6:10:43 PM 
Subject: Re: Deduction validation: Case id - 201015, transaction id FT21020582075018 

Hi Malik, 

Kindly assist us on the below concern. 

Thank you for your help. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Sohaib Ahmed" <[email-masked]> 
Sent: Wednesday, 3 February, 2021 17:19:50 
Subject: Deduction validation: Case id - 201015, transaction id FT21020582075018 

Hi Team, 

The customer has reported that the amount of SAR 48.00 has been deducted from his account under the transaction id FT21020582075018 on 20/1/2021 and shared the screenshot for the deduction. 

Please also note that we do not see any active order for this amount with the customer's email id - [email-masked] 

We request you to please check if the deduction has been done from our end as the customer is asking for the refund for the same. 

Case id - 2010157 

Thank you for your help. 

Regards, 
Manish