Subject: Re: RE: Re: Late Collection // 6246994201
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 02 Mar 2021 12:47:47 +0000

Dear Faraz,     Greetings from FarEye!     We have received your concern regarding the pickup. We are working on the same and will update you soon.              You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/701da83460717c342c3c6bb5aa3c3b83a34f5a4284413e5182e78346fdc62160 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Deepak Jaiswal, Technical Engineer   FarEye- Enabling Digital Logistics    Call: +91 7065956595                   
                           
                            On
                            Tue, 2 Mar at  6:10 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 Hi 
@ALL RUH OPS - Landmark

@Abdulrahman Mohamad (SA), 

   
 Please get the pickup for the above-mentioned order number done ASAP: 
 
 Tracking ID : 
46412615712

 Collection ref : A27D0B5 

   

 
 Thankyou and Regards, 
 
 Faraz Lohani 
 
 Customer Support Associate 
 
 Customer Service 
 
 [email-masked] 

 

 
 
From: FarEye Support <[email-masked]>  
Sent: Wednesday, January 27, 2021 5:34 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd
 Imran <[email-masked]> 
Subject: Re: Re: Late Collection // 6246994201 

 

 
External email sender, please take precaution.

 

 

 Dear Apoorv, 

 

   

 
 
We would like to inform you that the collection reference number corresponding to the shared AWB is "A27D0B5
 ".

 

 

 

 As of now,  we are proceeding with the ticket # 195799 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]
 or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

   

 

 

  

 

 
 An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently
 closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

 

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Wed, 27 Jan at 6:32 PM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Apoorv, 

 
  
Thanks for contacting FarEye!! 
We have received your concern regarding collection reference number. We are working on the same and will update you soon. 

 

   

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b68f6310fffb45b7de623ad3f54aa083740dfa6f103838f0b9a6a2f8cfda11c3 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
Prabhjot Kaur, Technical Engineer

 

 
 FarEye-
 Enabling Digital Logistics 

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Wed, 27 Jan at 6:22 PM
, Apoorv Joshi <[email-masked]> wrote:

 

 

 
Hi Team, 
 
Order ID:6246994201

 

 Tracking ID:​ 46404648356 

 

   

 
 Kindly share the collection reference for the above AWB. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 

 

 

 

 
 
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