Subject: Re: Refund approval #6229985597
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, AHMED ISMAT <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 2 Mar 2021 05:18:37 -0700 (MST)

Hi Team, 

Please assist to check on the below case, as per tracking before the items were collected from the customer and were not delivered to the WH since Oct 8, 2020 however, now the tracking is yielding no results on fareye. 

Customer is chasing for their refund. 

Please assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "BM Olm Dammam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "AHMED ISMAT" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Sent: Monday, February 1, 2021 4:22:57 PM 
Subject: Re: Refund approval #6229985597 

Hi Team, 

Order Date : Oct 4 , 2020 
Order ID: [ callto:6229985597 | 6229985597 ] 
Tracking ID: RP10060002680 
RMA: [ callto:1000046877 | 1000046877 ] 
The return is not yet submitted to the WH since Oct 8th. 
The customer is chasing us. 

Please do the needful on urgent basis. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "AHMED ISMAT" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, February 1, 2021 4:19:57 PM 
Subject: Re: Refund approval #6229985597 

Hi Ismat, 

As per the tracking the item has not been submitted to the WH by the courier partner yet. 

Why are you checking with the WH and asking for refund approval ?? 

Please follow the correct flow. 

From: "AHMED ISMAT" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, January 31, 2021 2:20:45 PM 
Subject: Refund approval #6229985597 

Hi Team, 

Problem Statement: Refund approval 

Order Date : Oct 4, 2020 
Order ID: 6229985597 
Tracking ID: RP10060002680 
RMA: 1000046877 
Assistance Required: Need Refund approval 
Issue Description: As per the fareye delivered to RVP on Oct-19-2020 and WH Confirmed Not Received From Courier and customer claiming that he already returned the item. 
Item: 162626783 - - Solid Joggers with Pocket Detail and Elasticised Waistband SAR 51.3 
​ 
kindly check the case and do the needful. 

Regards, 
Ahmed Ismat