Subject: RE: Arrange call back: Order id: 4536730944
From: Marita Dsouza <[email-masked]>
To: Namrita Kanjani <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Apoorv Joshi <[email-masked]>, Raveen Sethupathy <[email-masked]>, Jason Dsouza <[email-masked]>, Nisha Balakrishna <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ron Thomas <[email-masked]>
Date: Sun, 28 Feb 2021 14:57:17 +0000

@Malik Ismail<mailto:[email-masked]> FYI,

Also, Kindly share  the  voucher details if it any needs to be created.

Thank you

Regards,
Marita Dsouza
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]>
Sent: Sunday, February 28, 2021 2:12 PM
To: Mohamed Mahmoud <[email-masked]>; Apoorv Joshi <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jason Dsouza <[email-masked]>; Marita Dsouza <[email-masked]>; Nisha Balakrishna <[email-masked]>
Cc: Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ron Thomas <[email-masked]>
Subject: Re: Arrange call back: Order id: 4536730944

@Marita Dsouza<mailto:[email-masked]> @Nisha Balakrishna<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Sunday, February 28, 2021 at 2:10 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Mohd Imran <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Arrange call back: Order id: 4536730944

@Raveen Sethupathy<mailto:[email-masked]>, @Jason Dsouza<mailto:[email-masked]>,

Any update on this

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 26, 2021 5:50 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arrange call back: Order id: 4536730944

External email sender, please take precaution.
Hi Ali,

Thank you for sharing the below update.

However, no further instructions or advise if the item has been correctly updated at this time.

Also, please advise if the customer has been contacted yet, as the customer is saying that no one has gotten in touch with him regarding this issue and also advise if we can offer this customer a compensation voucher for the inconvenience caused as it has happened twice and customer is threatening for MOC already.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>
To: "raveen sethupathy" <[email-masked]<mailto:[email-masked]>>, "namrita kanjani" <[email-masked]<mailto:[email-masked]>>, "Jason Dsouza" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 24, 2021 2:29:23 PM
Subject: RE: Arrange call back: Order id: 4536730944

Kind reminder

@Manish Kumar<mailto:[email-masked]> FYI

Thanks
Ali

From: Mohamed Mahmoud
Sent: Monday, February 22, 2021 6:07 PM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Arrange call back: Order id: 4536730944

Dear Team,

Kindly check the below item as the CST ordered it twice and he got something else, please check and update us back

Order : 4535296838

Item on website

https://www.centrepointstores.com/qa/en/Beauty/Hair-Care/Hair-Accessories/LIFESTYLE-Sasha-Hair-Brush/p/159664944<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fqa%2Fen%2FBeauty%2FHair-Care%2FHair-Accessories%2FLIFESTYLE-Sasha-Hair-Brush%2Fp%2F159664944&data=04%7C01%7CMarita.Dsouza%40landmarkgroup.com%7C63347c61effd495c5cbe08d8dbd1543e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501039391682421%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SVSjyS5%2BvgHj0qDVA8u0mjR8GYD8pNdq5e9tJm28Dl8%3D&reserved=0>

Item delivered twice

Thanks,
Ali

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 8:52 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Arrange call back: Order id: 4536730944
Importance: High

@Mohamed Mahmoud<mailto:[email-masked]> can you please do the needful for this call back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 8:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Arrange call back: Order id: 4536730944

External email sender, please take precaution.
Hi Team,

Issue description: The customer has placed the order for the below items 4 time,s two orders got cancelled however he had received the wrong item twice and he is very disappointed now.

Case id - 2135330

Order ids - 4535163751, 4535296838, 4535924012 and 4536730944

Item name: 159664944 - - Sasha Hair Brush
Item cost: QAR 5.00

Customer's contact number: +97477670616
​
​Please note that we have already informed to the customer that we will refund you however he is not accepting return and refun.
​
Assistance: Kindly arrange the call back to the customer as per he is threatening to raise a complaint to MOC
​
Thank you for your help.
​
​Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMarita.Dsouza%40landmarkgroup.com%7C63347c61effd495c5cbe08d8dbd1543e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637501039391692418%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Q2jlqNkZ7Dkr%2B1F3K9SAubQuEPTc0gHrnJK2tuQNVEk%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com