Subject: RE: Return and refund delay: Order Number: 4534398145
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 28 Feb 2021 11:11:46 +0000

@Manish Kumar<mailto:[email-masked]>

Unless the CONLOC team closes the pallet, only then refund will be processed.

Sent a follow up to the same child ticket 2134585

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Sunday, February 28, 2021 12:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Return and refund delay: Order Number: 4534398145

External email sender, please take precaution.
Hi Team,

Response on child ticket: We have received it partially. We didn't receive complete items mentioned on the RVP. We have inwarded the items which we have received.

Problem statement: Refund Not initiated yet

Case id - 2126378
Child Ticket id - 2134585
Order Number: 4534398145
Order Created: 2/9/2021
Tracking id - RP0210210004406

Return request created: 2/10/2021
RMA - 1000520169

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 2/13/2021 still the refund for the same has not been initiated.

Regards,
Manish
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