Subject: Fwd: Arabic Language Test - Abdelaziz Salih
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Sat, 27 Feb 2021 02:18:22 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Feb, 2021, at 19:53, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdelaziz Salih / (521456) 9908828997 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer in the name of our team we give you an apologyic fo the delay we have make and we hope you to consider as mistake which will not be repeated from the delivery team of us , also we apologize for the mis behaviour of the courier guy, he get what he deserve. 
According to your order I need you to don't be worry it will be delivered by Friday early morning in your address with a gift stick around it. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello there, 
This is aleter from Amazon company we have received your complean and we are really so sorry to hear that, actually it's one of the repadly problems that we face every time which we are hardly trying to make it vanished as much we can do. 
So we need you to understand the situation and to accept our apologies for exchange the colour of your order by mistake not only this we also give you apologize for the delayed we have made due to some technical issues, But we garentey that we will fixed as soon as possible to deliver it in a very short time with abig discount for you only as you are the one of an excellent customer we've deal with. 
Thank you to consider Amazon company as a shopping market .