Subject: Re: (Proof of delivery) // 9630091247
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, [email-masked], [email-masked], Ashish Karini <[email-masked]>
Date: Fri, 26 Feb 2021 08:02:17 -0700 (MST)

Hi Team, 

Please assist in getting the POD, customer is denying receiving the below mentioned order number however, as per tracking the order is showing delivered on Jan 22, 2021. Customer is also complaining that he received a call from our courier regarding the delivery but they delivered it to a wrong address and when the customer tried calling back the delivery partner's number nobody picked up his call or replied to him on whatsapp. 

Please look into this and assist to get this closed. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 1, 2021 3:17:34 AM 
Subject: (Proof of delivery) // 9630091247 

Hi Team, 

Problem Statement: What is the issue (Proof of delivery) 

Order Date : 21/01/2021 

Order ID: 9630091247 
Tracking ID: FP012121001447 

Assistance Required: Need Urgent Delivery 

Issue Description: As per tracking details the order is delivered on 22/01/2021 tomer claims that he did not receive the order . 
kindly provide us the POD. 

Regards, 
Shafeeque