Subject: RE: call back +96597448553 ( 8235288001 )
From: Ali Mkhaimer <[email-masked]>
To: Mohd Imran <[email-masked]>, Rawan Barghouth <[email-masked]>, Saeed Khawaldeh <[email-masked]>, ccwebteam <[email-masked]>, ccbackoffice <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Nour Hanayneh <[email-masked]>, "Apoorv Joshi" <[email-masked]>, Fatma Maher <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Thu, 25 Feb 2021 11:19:33 +0000

Dear All,

Kindly be advised that we tried to call the customer twice , the customer did not answer.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Wednesday, February 24, 2021 3:31 PM
To: Ali Mkhaimer; Rawan Barghouth; Saeed Khawaldeh; ccwebteam; ccbackoffice
Cc: seeta.seeta; Manish Kumar; Nour Hanayneh; Apoorv Joshi; Fatma Maher; Shakeeb Arsalan; Escalations Dxbteam
Subject: RE: call back +96597448553 ( 8235288001 )

Hi @Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Saeed Khawaldeh<mailto:[email-masked]>,

Please call and assist the customer.

Regards,
Mohd. Imran,
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 24, 2021 2:37 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back +96597448553 ( 8235288001 )

External email sender, please take precaution.
HI Team,

Please arrange a callback as customer requested.

Thanks & Regards,
Shakeeb

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 24, 2021 2:35:14 PM
Subject: call back +96597448553 ( 8235288001 )

Hi Team,

Problem Statement: Call Back ( Wrong Item delivered)

Order Date : Feb 13, 2021
Order ID: ​8235288001
Return Tracking ID: FP0215210001515
Assistance Required: Need urgent Call Back

Issue Description:The customer recieved wrong item for the same product thrice, and she wants someone to call her, and i have raised Jira for this case also, kindly check and do the needful.

Jira: https://landmark.atlassian.net/browse/REL-137497

Customer contact number: +96597448553

The other two orders ID: 8233505276,  8233912133

The product: Harry Potter Foil Print T-shirt with Round Neck and Short Sleeves

Regards,
Fatma Maher

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