Subject: New Reply Received - Order Number 9637144036
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 09:18:07 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Order Number 9637144036  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hello Support, </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
I am looking for size 42 for both the items. <br>
<br>
Please let me know which store in Sharjah it is available at so I may plan the drop off at the same place. </div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Regards. </div>
<div>
<div id="appendonsend"></div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Noman Arif</div>
<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
0558909585</div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size:11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, February 25, 2021 1:08 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2150742] - Order Number 9637144036
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr" style="margin-bottom:0.0001pt; line-height:normal">hi <span dir="ltr" style="color:rgb(51,51,51); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Noman,</span> </div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Thank you for shopping with us.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">Currently, you may exchange Shoe Mart items in any Shoemart store within 14 days from the collection/delivery date providing that the item
 is available in the store.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can return online purchases through the below three channels:</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">You can now drop off your Shoe Mart returns at any Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along
 with your invoice and or provide the order number to the store staff in the absence of an invoice.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option
 to return an item. Just click on the box and follow the instructions.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)">Feel free to get in touch with us for further assistance.</span></div>
<div style="margin-bottom:0.0001pt; line-height:normal"><span style="font-size:10.5pt; color:rgb(51,51,51)"> </span></div>
<div style="margin-bottom:0.0001pt; line-height:normal">
<div><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
<div>
<span style="font-size:10.5pt; color:rgb(51,51,51)">The </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span style="font-size:10.5pt; color:rgb(51,51,51)">upport Team</span>
</div>
</div>
</div>
</div>

</div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2150742