Subject: Re: Refund Not Processed 6231533532
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, mohammed fahim <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 24 Feb 2021 09:12:51 -0700 (MST)

Hi Team, 

As per oracle the the RMA has been received, however the status of the refund is showing REFUND_IN_PROGRESS since Oct 2020. 

Please check and do the needful. 

Regards 
Shakeeb 

From: "mohammed fahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, February 24, 2021 3:23:08 PM 
Subject: Refund Not Processed 6231533532 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 09-Oct-2020 

Order ID: 6231533532 
RMA: 1000073892 

Return Tracking ID: 46287745136 

Assistance Required: Refund ASAP 

Issue Description: As per the Aramex site the return items have reached warehouse on 24 Oct 2020 but still shwoing "REFUND_IN_PROGRESS " in hybris. Kindly look into this issue and do needful. 
Regards, 
Fahim