Subject: Re: call back +96597448553 ( 8235288001 )
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Wed, 24 Feb 2021 03:37:20 -0700 (MST)

HI Team, 

Please arrange a callback as customer requested. 

Thanks & Regards, 
Shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, February 24, 2021 2:35:14 PM 
Subject: call back +96597448553 ( 8235288001 ) 

Hi Team, 

Problem Statement: Call Back ( Wrong Item delivered) 

Order Date : Feb 13, 2021 
Order ID: ​8235288001 
Return Tracking ID: FP0215210001515 
Assistance Required: Need urgent Call Back 

Issue Description:The customer recieved wrong item for the same product thrice, and she wants someone to call her, and i have raised Jira for this case also, kindly check and do the needful. 

Jira: https://landmark.atlassian.net/browse/REL-137497 

Customer contact number: +96597448553 

The other two orders ID: 8233505276, 8233912133 

The product: Harry Potter Foil Print T-shirt with Round Neck and Short Sleeves 

Regards, 
Fatma Maher