Subject: RE: MOC case - 9616050762
From: Deepak Damodaran <[email-masked]>
To: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, seeta.seeta <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>
Date: Wed, 24 Feb 2021 09:43:39 +0000

Dear Akshay ,

We need the return Tracking ID and some details of the items.

Thanks & Regards,
Deepak Damodaran

From: Akshay Berry <[email-masked]>
Sent: Tuesday, February 23, 2021 7:08 PM
To: Shakeeb Arsalan <[email-masked]>; Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: MOC case - 9616050762

Hi @Con Loc<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Could you please assist here?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 23, 2021 6:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: MOC case - 9616050762

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 14, 2021 10:20:53 AM
Subject: Re: MOC case - 9616050762

Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 14 February, 2021 04:36:46
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 February, 2021 04:39:22
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 January, 2021 22:55:11
Subject: Fwd: MOC case - 9616050762

Hi Team,

Kindly assist in resolving this concern. There is no reply regarding the Non-LMG items returned from WH. As per Oracle we have received 3 items which doesn't have the item ids (PFA). Kindly assist.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 27 January, 2021 03:05:07
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 23 January, 2021 03:13:20
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 18 January, 2021 04:03:13
Subject: Fwd: MOC case - 9616050762

Hi team,

Any update?

Regards,
Nikhil.
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 January, 2021 12:33:45
Subject: MOC case - 9616050762

Hi Team,

Kindly assist us on the below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 5 January, 2021 23:42:00
Subject: MOC case - 9616050762

Hi Team,

With regards to Order ID 9616050762, Ticket ID 1935723, the customer is complaining that he has returned non-LMG items and he is requesting us to return the items back to us. The customer has called many times and complained and with no resolution mailed us on Nov 30.

We have raised a child ticket 1947614 on  Jan 03, but the status is closed with no response.

The customer is asking for Trade License copy to lodge a complaint against us in MOC.

Attached images of the non-LMG items and the description of these items are mentioned below:

Adidas Men's must haves raphic Sweatpaints
Adidas Men's must haves badge ofSport French terry Pants
Adidas Men's must haves  French terry badge of Sport Pants

Kindly assist.

Regards,
Nikhil.

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