Subject: RE: Arrange call back: Order id: 4536730944
From: Mohamed Mahmoud <[email-masked]>
To: Raveen Sethupathy <[email-masked]>, Namrita Kanjani <[email-masked]>, Jason Dsouza <[email-masked]>, Manish Kumar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 24 Feb 2021 08:59:23 +0000

Kind reminder

@Manish Kumar<mailto:[email-masked]> FYI

Thanks
Ali

From: Mohamed Mahmoud
Sent: Monday, February 22, 2021 6:07 PM
To: Raveen Sethupathy <[email-masked]>; Namrita Kanjani <[email-masked]>; Jason Dsouza <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Arrange call back: Order id: 4536730944

Dear Team,

Kindly check the below item as the CST ordered it twice and he got something else, please check and update us back

Order : 4535296838

Item on website

https://www.centrepointstores.com/qa/en/Beauty/Hair-Care/Hair-Accessories/LIFESTYLE-Sasha-Hair-Brush/p/159664944

Item delivered twice

Thanks,
Ali

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 8:52 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Arrange call back: Order id: 4536730944
Importance: High

@Mohamed Mahmoud<mailto:[email-masked]> can you please do the needful for this call back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 8:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Arrange call back: Order id: 4536730944

External email sender, please take precaution.
Hi Team,

Issue description: The customer has placed the order for the below items 4 time,s two orders got cancelled however he had received the wrong item twice and he is very disappointed now.

Case id - 2135330

Order ids - 4535163751, 4535296838, 4535924012 and 4536730944

Item name: 159664944 - - Sasha Hair Brush
Item cost: QAR 5.00

Customer's contact number: +97477670616
​
​Please note that we have already informed to the customer that we will refund you however he is not accepting return and refun.
​
Assistance: Kindly arrange the call back to the customer as per he is threatening to raise a complaint to MOC
​
Thank you for your help.
​
​Regards,
Manish

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