Subject: Arrange call back: Order id: 4536730944
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Sun, 21 Feb 2021 09:32:03 -0700 (MST)

Hi Team, 

Issue description: The customer has placed the order for the below items 4 time,s two orders got cancelled however he had received the wrong item twice and he is very disappointed now. 

Case id - 2135330 

Order ids - 4535163751, 4535296838, 4535924012 and 4536730944 

Item name: 159664944 - - Sasha Hair Brush 
Item cost: QAR 5.00 

Customer's contact number: +97477670616 
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​Please note that we have already informed to the customer that we will refund you however he is not accepting return and refun. 
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Assistance: Kindly arrange the call back to the customer as per he is threatening to raise a complaint to MOC 
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Thank you for your help. 
​ 
​Regards, 
Manish