Subject: FW: RECEIVED ORDER WITH HARD TAG!!! 4535887833
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 21 Feb 2021 10:16:13 +0000

Hi team,

Please share the voucher with the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Rashmita Sharma <[email-masked]>
Sent: Sunday, February 21, 2021 1:06 PM
To: Akshay Berry <[email-masked]>; Ron Thomas <[email-masked]>; Chiranjeev Malhotra <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: RECEIVED ORDER WITH HARD TAG!!! 4535887833

Dear Splash Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 721-MCAH-289L-SX55-T|Start Date: 21.02.2021 00:00:00|End Date: 21.03.2021 23:59:00
Type: Serial Voucher|Concept: SPLASH|Territory: QAT|Checkout Site: N/A
Value: 15 QAR|Minimum Threshold Value: 16 QAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Rashmita Sharma
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 21 February 2021 at 12:41 PM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>, Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RECEIVED ORDER WITH HARD TAG!!! 4535887833

@Rashmita Sharma<mailto:[email-masked]> @Chiranjeev Malhotra<mailto:[email-masked]>

Please update about the voucher.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Ron Thomas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 18, 2021 12:12 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>; Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RECEIVED ORDER WITH HARD TAG!!! 4535887833

@Rashmita Sharma<mailto:[email-masked]> @Chiranjeev Malhotra<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, February 18, 2021 at 11:41 AM
To: Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: RECEIVED ORDER WITH HARD TAG!!! 4535887833

Hi team,

Please issue a voucher for QAR 15 threshold QAR 16 valid for 1 month Splash items only for the subject order.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 18, 2021 11:20 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Nikhil Chaturvedi <[email-masked]<mailto:[email-masked]>>; Ritu Patel <[email-masked]<mailto:[email-masked]>>; Abhinav Ramesh <[email-masked]<mailto:[email-masked]>>
Cc: Marwa Masarweh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RECEIVED ORDER WITH HARD TAG!!! 4535887833

Approved.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 18, 2021 11:19 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Nikhil Chaturvedi <[email-masked]<mailto:[email-masked]>>; Ritu Patel <[email-masked]<mailto:[email-masked]>>; Abhinav Ramesh <[email-masked]<mailto:[email-masked]>>
Cc: Marwa Masarweh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RECEIVED ORDER WITH HARD TAG!!! 4535887833

Hi @Varun<mailto:[email-masked]>,

Call back is done and customer has been informed to visit the nearest store to get the tag removed.

Please approve a compensation voucher for QAR 15 as the customer was unhappy with the experience.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 9:04 PM
To: Nikhil Chaturvedi <[email-masked]<mailto:[email-masked]>>; Ritu Patel <[email-masked]<mailto:[email-masked]>>; Abhinav Ramesh <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Marwa Masarweh <[email-masked]<mailto:[email-masked]>>
Subject: RE: RECEIVED ORDER WITH HARD TAG!!!

Thanks for highlighting the issue.
Adding @Abhinav Ramesh<mailto:[email-masked]>- Dear Abhinav, please note that we received a case in Qatar E-Com order where the customer has received apiece with hard tag. Can you please help take this up with the team why they are not removing such hard tags. Alternately, please let me know who I can reach out to directly.

Also adding @Akshay Berry<mailto:[email-masked]>- Dear Akshay please contact the customer and apologize for the inconvenience of sending a product with hard tag. Please guide the customer how they can approach any nearby store to get this removed. I am okay to approve some goodwill compensation if the customer demands, let me know as per your conversation.

Best
Varun

From: Nikhil Chaturvedi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 5:33 PM
To: Ritu Patel <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Marwa Masarweh <[email-masked]<mailto:[email-masked]>>
Subject: FW: RECEIVED ORDER WITH HARD TAG!!!

Hi @Ritu Patel<mailto:[email-masked]> & @Varun Sharma<mailto:[email-masked]>,

Please read mail below on customer complaint, pls do the needful.

Thanks

Nikhil Chaturvedi
Head of Marketing

[Splash]

Board Line: +971 4 5174500
Mobile: +971 50 6821482
E-mail: [email-masked]<mailto:[email-masked]>
Address: Landmark Tower, 22nd Floor Dubai Marina, P.O. Box 26881, UAE
www.splashfashions.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cfd2b468b543d43712f1908d8d64ab268%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637494963592631026%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=H7iqfN%2FsDYKF3t2GGuBOG1PF5DxULURyHe1raHf%2Bprw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cfd2b468b543d43712f1908d8d64ab268%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637494963592641027%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=quYx3MsSEc%2B%2FuPdmWz3Qq3MYVHiZdrW217fwcKUu%2Fmg%3D&reserved=0>

[Facebook_V2]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cfd2b468b543d43712f1908d8d64ab268%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637494963592651014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CI03L0XPOY0%2Be5sLNUtqnlViRNCNyfa5y27tVaYXJT0%3D&reserved=0>  [Instagram_V2] <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsplashfashions&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cfd2b468b543d43712f1908d8d64ab268%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637494963592651014%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L973m3l%2FTSE6QAKOYuNAkoD2CweBSFctnxlGeam58Wc%3D&reserved=0>   [Snapchat_V2]
--

From: Saahil Hashmi <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 12:54 PM
To: Nikhil Chaturvedi <[email-masked]<mailto:[email-masked]>>
Subject: RECEIVED ORDER WITH HARD TAG!!!

External email sender, please take precaution.
Dear Mr.Nikhil,

I have ordered one pant from splash qatar shukran.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshukran.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cfd2b468b543d43712f1908d8d64ab268%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637494963592661015%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Lj%2FPCHdJ5ecaCzSaTUmgzhBmobUbRhVyGyypyiekG9w%3D&reserved=0>  with order number FC0216210005075 and i found it with attached RFID HARD TAG, i don't know know what to do now.

Please assist me what i can do with this BAD EXPERIENCE.

Thanks,
Hussam Uddin Mohammed
+974-70303674
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com