Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 21 Feb 2021 06:42:34 +0000 (UTC)

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I would like to cancel one of my return requests. Is it possible?           10:07 AM, 21st Feb                   Shakeeb                   Hi, Thank you for contacting us. My name is Seeta, I will be happy to assist you.           10:09 AM, 21st Feb                   Shakeeb                   Can you please provide us your order numebr.           10:09 AM, 21st Feb                     User                    9636320035           10:10 AM, 21st Feb                     User                    I don't want to cancel all of them. Just one of them           10:14 AM, 21st Feb                   Shakeeb                   Thank you for sharing the order number           10:19 AM, 21st Feb                   Shakeeb                   Please accept our apology for the late resp[onse.           10:20 AM, 21st Feb                  
  Shakeeb                   response*           10:20 AM, 21st Feb                   Shakeeb                   Once the order is placed after that we are unable to change or amend anything in the order.           10:23 AM, 21st Feb                     User                    so that does that mean I can't cancel the return request?           10:24 AM, 21st Feb                   Shakeeb                   Please ignore the previous message           10:25 AM, 21st Feb                   Shakeeb                   so we can see that you have already raised a return requests for 3 items.           10:26 AM, 21st Feb                     User                    yeah           10:26 AM, 21st Feb                     User                    I just want to cancel return for one of those items           10:26 AM, 21st Feb                   Shakeeb                   Please let me know the item name           10:27 AM, 21st Feb                     User                    Floral print maxi A
 -line dress           10:27 AM, 21st Feb                   Shakeeb                   162215395 - - Floral Print Maxi A-line Dress with Mandarin Collar and Bishop Sleeves           10:30 AM, 21st Feb                   Shakeeb                   is this the item name which you don't want to cancel           10:30 AM, 21st Feb                     User                    yes           10:31 AM, 21st Feb                   Shakeeb                   I request you to please stay on hold.           10:35 AM, 21st Feb                     User                    sure           10:36 AM, 21st Feb                   Shakeeb                   Thank you for staying on hold           10:38 AM, 21st Feb                   Shakeeb                   we would like to inform you that, we have cancelled your previous return request and now we have created a new return request for 2 items           10:38 AM, 21st Feb                     User                    yes. received a message. Thank you      
      10:38 AM, 21st Feb                     User                    I will be receiving a refund for the items right?           10:39 AM, 21st Feb                   Shakeeb                   Yes, once our courier team will collect the items from you and will drop the items to our warehouse after that we will initiate the refund           10:40 AM, 21st Feb                     User                    Alright. Thank you for the help           10:40 AM, 21st Feb                   Shakeeb                   Is there anything else i can assist you with today ?           10:41 AM, 21st Feb                     User                    No. That's it           10:41 AM, 21st Feb                   Shakeeb                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:41 AM, 21st Feb                     User                    you too           10:42 AM, 21st Feb                                          View conversation in Freshcha
 t https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2132470