Subject: You have new messages in Group: Livesalesman Team
From: "Freshconnect" <[email-masked]>
To: "Seeta Kunwar" <[email-masked]>
Date: Tue, 16 Feb 2021 15:15:24 +0000 (UTC)

Hey Seeta Kunwar ,

You have new message(s) in this group.

Livesalesman Team

J

team

Jessie Kathleen Go Caparas

J

1923365

Jessie Kathleen Go Caparas

M

Jessie Kathleen Go Caparas

1923365

Checking...

Manish Kumar

J

can someone reply to this customer coz unfortunately, we are not able to get an approval to refund it as bank transfer. we need to reactivate my credit and explain to the customer that as per our refund policy, we can only refund as my credit. refer them to our help center for more details also

Jessie Kathleen Go Caparas

J

https://helpae.shoemartstores.com/en/support/solutions/folders/How%20do%20I%20get%20a%20refund%20if%20I%20paid%20for%20my%20order%20by%20cash?

Jessie Kathleen Go Caparas

J

How do I get a refund if I paid for my order by cash?
If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.
- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop SHOEMART online or in-store.

My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

Jessie Kathleen Go Caparas

J

1919807 - this case cant be refunded as bank transfer as well since this was paid as a voucher.

Jessie Kathleen Go Caparas

S

Jessie Kathleen Go Caparas

1919807 - this case cant be refunded as bank transfer as well since this was paid as a voucher.

Here he got the refund in form of RV for this order 9606894342 in spite of he paid online for the order

Shakeeb Arsalan

S

So regarding this can we make exception for this customer or not ?

Shakeeb Arsalan

J

Shakeeb Arsalan

So regarding this can we make exception for this customer or not ?

if he was referring to the old order we could have get that corrected however, he has used the voucher so we cant.

Jessie Kathleen Go Caparas

J

already raised it to concept finance for approval but got rejected.

Jessie Kathleen Go Caparas

S

Jessie Kathleen Go Caparas

if he was referring to the old order we could have get that corrected however, he has used the voucher so we cant.

Ok got it

Shakeeb Arsalan

S

will convey the same to the customer

Shakeeb Arsalan

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