Subject: Re: Refund approval for order number 9633230674
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMAD HUMAYUN <[email-masked]>
Date: Sat, 13 Feb 2021 21:36:39 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHAMMAD HUMAYUN" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 14 February, 2021 06:25:37 
Subject: Refund approval for order number 9633230674 

Hi Team, 

Order number : 9633230674 
Ticket ID : 2084021 

AWB number : FP020421001811 

Issue; customer is complaining about one missing item in the order item name (162903266 - Dolce & Gabbana - Dolce & Gabbana 3 L'Imperatrice Pour Femme Eau De Toilette - 100 ml) AED 139.00 
Escalated to warehouse and got the confirmation that item was shipped. Pushed back many times but again customer is claiming that she has not received the item. Kindly assist on this. 

This is customer's first order with us. 

Regards, 
Humayun.