Subject: RE: RMA issue: #6267929421
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 11 Feb 2021 15:43:10 +0000

Hi team,

Raised to tech:
INC0976540

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, February 11, 2021 7:32 PM
To: Apoorv Joshi <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: RMA issue: #6267929421
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 10, 2021 1:29 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: RMA issue: #6267929421

External email sender, please take precaution.
Hi Team,

Can you please assist on the below case. As per the customer they still have the items that they wanted to return and have not returned them yet however, as per the order the RMA for the items that customer wanted to return has already been processed as a refund for cash value.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 8, 2021 4:36:53 PM
Subject: RMA issue: #6267929421

Hi Team,

Problem Statement: RMA issue
Order Date : Jan 27, 2021
Order ID: ​6267929421

Assistance Required: Need New RMA

Issue Description: Customer raised a return request on 1/31/21, but it cancelled by the system and refund processed to cash value.The customer confirmed that he didn't return the items, and we can't raise a new RMA now, so kindly check and assist

Regards,
Fatma Maher

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