Subject: RE: Missing item issue #6268707386
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, SAEEDURRAHMAN CHOUDHARY <[email-masked]>
Date: Tue, 9 Feb 2021 07:07:12 +0000

@Seeta Seeta<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, February 9, 2021 9:57 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; SAEEDURRAHMAN CHOUDHARY <[email-masked]>
Subject: Re: Missing item issue #6268707386

External email sender, please take precaution.
Hi Team,

With reference to order number 6268707386, the customer has placed the order for 5 items and according to the Hybris all items were delivered under FP0130210003038. However, as per the customer he is claiming that 1 item is missing which is 162519087 - Intex - Intex Queen Premaire Elevated Airbed SAR 218.00.

The agent has already created the child ticket under ticket ID: 2046856, But we didn't received any proper revert from them.

So requesting you to kindly check this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "SAEEDURRAHMAN CHOUDHARY" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 February, 2021 11:10:11
Subject: Missing item issue #6268707386

Hi Team,

Problem Statement: Missing item issue
Order Date : Jan 29, 2021
Delivery Date: 1/31/21
Order ID: 6268707386
Tracking ID: FP0130210003038
Child ticket no : 2046856

Issue Description: Customer reported that she has not received 1 item (162519087 - Intex - Intex Queen Premaire Elevated Airbed) since the consignment shows that the whole order has been delivered.

 Kindly be noted the customer is not ready to get its refund, he wants the item itself.

Pleas check and advise,

Regards,
Saeedurrahman

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