Subject: Re: Regarding Refund/ 6262554877
From: Seeta Seeta <[email-masked]>
To: ARUNJAY RAJ <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Feb 2021 23:47:15 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 8 February, 2021 19:01:32 
Subject: Re: Regarding Refund/ 6262554877 

Hi Team, 

Kindly update for the same. 

Regards, 
Arunjay 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 31 January, 2021 14:21:17 
Subject: Re: Regarding Refund/ 6262554877 

Hi Team, 

Kindly update for the same. 

Regards, 
Arunjay 

From: "ARUNJAY RAJ" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 20 January, 2021 20:48:10 
Subject: Regarding Refund/ 6262554877 

Hi Team, 

Customer placed the order number 6262554877 on Jan 9, 2021 but order status is cancelled and there is no update for the cancellation reason ofr the order. 

Customer used my credit SAR 207.3229 and also shukran points used for the order 173 ( SAR8.65 ) but it'snot refunded to customer account. 

Kindly check and update the reason for the cancellation and also process the refund the all amount in the customer account. 

Escalated on jira concern team reverted that not able to cancel this order # 6262554877 items from Hybris system, kindly check with OMS team and request them to push the cancellation or short-pick request from OMS to Hybris system 

Thanks for the help. 

Regards, 
Arunjay