Subject: RE: Refund approval: Case id - 1869655 Order Number: 9614959289
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 8 Feb 2021 10:41:46 +0000

This is done.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 7, 2021 2:59 PM
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval: Case id - 1869655 Order Number: 9614959289

External email sender, please take precaution.
Hi Jessie,

Please assist in getting refund approval on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 6:16:33 PM
Subject: Re: Refund approval: Case id - 1869655 Order Number: 9614959289

Hi Jessie,

Please assist in getting refund approval on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 6:14:42 PM
Subject: Refund approval: Case id - 1869655 Order Number: 9614959289

Hi Team,

Problem statement: Refund approval

Child ticket - 2018440
Case id - 1869655
Order Number: 9614959289
Order Created: 11/17/2020
Tracking id - 46043306212
Order Value: AED 679.51

Item: 162107317 - - Skechers Women's Textured Walking Shoes
Refund Value: PG - AED160.46
MyCredit Amount : AED9.94
Concept: Shoemart

Return request created: 11/19/2020
RMA - 1000184246

Assistance Required: Kindly look into the issue and  process the refund for this item.

Issue description: The customer has reported that he had returned the below item also however the refund for this item has not been processed as per the oracle we are not able to find any details for this item.

Case history: The customer has reported this issue on 12/12/2021 and we have raised a child ticket to check it if we have received the item however it has been closed.

Customer history: The customer has been shopping with us since 7/20/2020 and has completed total 13 orders till now.

Regards,
Manish

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