Subject: Return and refund problem 6269103077
From: MOHAMMED FAHIM <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 6 Feb 2021 07:52:31 -0700 (MST)

Hi Team, 

Problem Statement: Return and refund problem 

Order Date: Jan 30, 2021 

Order ID: 6269103077 

RMA: 1000496459 

Assistance Required: Resolve the issue 

Issue Description: As per the hybris items retured and refund processed under the RMA 1000496459 but customer is claiming that neither items returned nor refunded, the items still remaining with me. 
He visited the store but the problem was not resolved. Kindly look into this and do needful. 
Regards, 
Fahim