Subject: Collection reference issue 6254038072
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Thu, 4 Feb 2021 06:34:25 -0700 (MST)

Hi Team, 

Problem Statement: no reference collection 
Order Date : Dec 12, 2020 
Order ID: 6254038072 
Return Tracking ID: 46407045801 

Issue Description: I have raised a new return request on 2/4/21, then i escalated to the fareye to provide me with the collection reference, and they have replied that Due to this response collection, the collection reference number is not generated for the shared AWB. 

This needs to be checked with the Aramex team. 
Kindly check and assist. 
​​ 
Regards, 
Fatma Maher