Subject: Ticket Assigned - Conversation with helen balmes
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 08:38:53 +0000

Hi Seeta Kunwar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helen balmes helen balmes                    Hi           07:19 AM, 29th Jan                   Bot                   Please enter your name.           07:19 AM, 29th Jan                     helen balmes                    Helen Balmes           07:20 AM, 29th Jan                   Bot                   Hi Helen Balmes,what do you need help with?           07:20 AM, 29th Jan                     helen balmes                    Refund queries           07:20 AM, 29th Jan                   Bot                   Please choose your location           07:20 AM, 29th Jan                     helen balmes                    United Arab Emirates           07:20 AM, 29th Jan                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.    Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            07:20 AM, 29th Jan                   Bot                   Was I helpful?           07:20 AM, 29th Jan                     helen balmes                    Yes           07:21 AM, 29th Jan                   Bot                   Thank you.           07:21 AM, 29th Jan                     helen balmes                    But can i use my refund to pay directly to splash?           07:21 AM, 29th Jan                   Bot                   Hi Helen Balmes,what do you need help with?           07:21 AM, 29th Jan                     helen balmes                    Would you like to connect with our Agent           07:22 AM, 29th Jan                   Bot                   Please enter your email           07:22 AM, 29th Jan                     helen balmes                    [email-masked]           07:22 AM, 29th Jan                   Bot                   Please enter your number           07:22 AM, 29th Jan                     helen balmes                    0563440850           07:22 AM, 29th Jan                   Bot                   Please wait while we transfer you to an agent           07:22 AM, 29th Jan                     helen balmes                    Thanks           07:22 AM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2055517