Subject: Re: Refund approval for wrong item
From: MOHD SALMAN <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 1 Feb 2021 13:17:57 -0700 (MST)

Hi Team, 

Kindly assist us in this case. 

Regards 
Mohd Salman 

From: "MOHD SALMAN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 10 January, 2021 00:00:45 
Subject: Re: Refund approval for wrong item 

Hi Team, 

Kindly assist us in this case. 

From: "MOHD SALMAN" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 9 January, 2021 05:39:11 
Subject: Refund approval for wrong item 

Hi Team, 

Problem Statement: Full Refund Request not Created 
Order Date : Dec 29, 2020 
Order ID: 6259364051 
Tracking ID: 46398367772 
RMA: 1000405600 

Assistance Required: Need full refund approval for missing item. 

Issue Description: Customer received wrong item with 53 SAR instead of 162374268 - - Giggles All Over Sheep Print Closed Feet Sleepsuit with Long Sleeves with 38 SAR but someone from our side created a return request for another item (162386175 - - Juniors Sheep Print Sleepsuit with Long Sleeves) with 15.3 SAR and wrong item has been picked up and in the way to the warehouse. 
Now as per the hybris the customer will be refunded 15.3 SAR in my credit instead of 38 SAR which he paid. 
Kindly assist us in the case. 

Regards, 
Mohd Salman