Subject: LSM Tickets with no Agent Ownership
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Saurabh <[email-masked]>, deeksha <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 1 Feb 2021 08:40:23 +0000

Hi Team,

I see tickets from November 2020 which are assigned to the LSM Automation Group and LSM Chat Auto Resolve Group and there are no agents owning these tickets.

What are these tickets for and who is supposed to take care of these?

Date
LSM Automation
LSM Chat Auto Resolve
Grand Total
11/26/2020
3

3
11/30/2020
1

1
12/6/2020
1

1
12/7/2020
1

1
12/8/2020
1

1
12/13/2020
1

1
12/17/2020
1

1
12/21/2020

42
42
12/27/2020

43
43
12/28/2020

42
42
Grand Total
9
127
136

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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